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International Journal of Global Accounting, Management, Education, and Entrepreneurship (IJGAME2)
Published by Sekolah tinggi ilmu ekonomi pemuda
ISSN : 27232948     EISSN : 27232204     DOI : 10.48024
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Social Sciences
E-Journal International Journal of Global Accounting, Management, Education, and Entrepreneurship (IJGAME2) is a biannual peer-reviewed open access academic journal which is dedicated to publishing high-quality scholarly works on all disciplines of Economics, Accounting, Management, Education, and Entrepreneurship studies. The objective of the Journal is to provide a leading forum for the enhancement of communication between researchers and policymakers on the recent development of Economics, Accounting, Management, Education, and Entrepreneurship. The scope of IJGAME2 (International Journal of Global Accounting, Management, Education, and Entrepreneurship)
Arjuna Subject : Umum - Umum
Articles 2 Documents
 1 
Search results for , issue "Vol. 3 No. 2 (2023): International Journal of Global Accounting, Management, Education, and Entrepre" : 2 Documents clear
THE EFFECT OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN USERS OF J&T EXPRESS SERVICE IN THE SURAKARTA Septy Agil Sejati
International Journal of Global Accounting, Management, Education, and Entrepreneurship Vol. 3 No. 2 (2023): International Journal of Global Accounting, Management, Education, and Entrepre
Publisher : Sekolah tinggi ilmu ekonomi pemuda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48024/ijgame2.v3i2.77

Abstract

This study aims to analyze the effect of service quality (X) and customer satisfaction (Z) on customer loyalty (Y) for J&T Express service users in the Surakarta Residency. The population in this study were J&T Express service users in the Surakarta Residency and obtained a sample of 90 respondents using the Purposive Sampling technique. The data collection method uses a questionnaire and is processed using Partial Least Square (PLS) analysis with SmartPLS 3.0 software. The results of this study indicate that service quality has a significant positive effect on customer satisfaction, customer satisfaction has a significant positive effect on customer loyalty, service quality has a significant positive effect on customer loyalty, and service quality has a significant positive effect on customer loyalty mediated by customer satisfaction.
THE INFLUENCE OF ELECTRONIC SERVICE QUALITY ON SATISFACTION MEDIATED BY TRUST Silvi Septiawati
International Journal of Global Accounting, Management, Education, and Entrepreneurship Vol. 3 No. 2 (2023): International Journal of Global Accounting, Management, Education, and Entrepre
Publisher : Sekolah tinggi ilmu ekonomi pemuda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48024/ijgame2.v3i2.78

Abstract

This study aims to analyze the effect of electronic service quality on satisfaction mediated by trust. This research uses causal quantitative research. The sampling technique in this study used non-probability sampling using the purposive sampling method. The population in this study includes consumers who have made purchases on online shopping sites in the Surakarta residency area. In this study, there were 96 respondents. The data collection method is by distributing questionnaires and processing using Smart PLS version 4.0. The data analysis used is the outer model, namely convergent validity, discriminant validity, composite reliability, cronbach’s alpha, multicollinearity test, and the inner model, namely the coefficient of determination, compatibility, and hypothesis testing. The results of this study indicate that the quality of electronic services has a positive and significant effect on satisfaction mediated by trust.

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